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Since 1989, BIC has been delivering personalised, integrated cleaning services to Australias leading property owners, tenants and investors. Working with our partners, we deliver a full range of premium cleaning services including waste management, cleaning, hygiene services and window cleaning.

Our management approach allows us to build strong and lasting connections between our clients, their tenants and our staff, helping us to create sustainable, vertical communities and a brighter future for everyone.

We are proud to be a signatory to the United Nations Global Compact (UNGC) and support the Ten Principles on human rights, labour, environment and anti-corruption.

We are committed to making the UNGC and its principles part of the strategy, culture and day-to-day operations of our company and to engaging in collaborative projects which advance the broader development goals of the United Nations, particularly the Sustainable Development Goals.  Click here to read our Communication on Progress.

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Where We Work

BIC is proud to service over 3,250 sites across all states in Australia. In Sydney CBD, alone we serve half of all corporate buildings. Our portfolio boasts over 5 million square metres commercial office, retail and educational institutes around Australia.

With over 3,250 client sites across Australia, BIC have developed a corporate structure that reflects management at a national, state, regional and site level to ensure the quality and continuity of service to our partners.

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MEET OUR TEAM

We know the importance you place on teamwork, ethics and excellence. These principles drive our dedication to quality services as a reflection of our high-quality brand.

 

BIC have an industry reputation for long-term retention of staff, with an average management tenure of 10 years. We pay the highest industry rates to reward staff for meeting our exceptional quality standards. With rewards and incentive programs along with extensive training, our staff are the best of the best.

The welfare of our staff is paramount in every strategic decision we make and we are passionately committed to engaging with key stakeholders to drive change across the industry.

BIC have an industry reputation for long-term retention of staff. We have cleaners that have been with us for 25 years and an average management tenure of almost 10 years. We pay the highest rates within the industry across Australia and have an active commitment and annual program of rewarding and incentivising staff and teams, from cleaners and supervisors to our national portfolio managers.

Our Training School and custom leadership programs also reflect our commitment to on-site and off-site professional learning and development. Investing in our people ensures we help them to create the best opportunities for their future and provide our clients with access to a highly skilled, motivated and loyal workforce.

We use innovative technology to make things easier within every aspect of our business and in our delivery of services to you. This includes real-time reporting on all your KPI’s and facial recognition technology to log and provide access to staff on site.

It’s the people behind our Company who provide the passion and drive to understand your needs and makes us an industry leader.

Tony Gorgovski

Chief Executive Officer

With over 20 years’ experience in both the government and private sector, Tony Gorgovski has extensive and in-depth knowledge in facilities management services. Tony has successfully lead the efficient and effective operation of cleaning services through periods of transformational change with a specialised skillset in transition management, client retention and relationship building. As a qualified Estimator, Tony possesses a strong commitment to ensuring clients understand the value proposition of cleaning beyond pricing.

Tony possesses great insights into commercial management and strategic prioritisation in order to improve working relationships with both internal and external stakeholders. Tony is also motivated by building the business that gives a strong sense of purpose to its people.

Tino Stanojevic

Chief Information Officer

Tino Stanojevic is an experienced CIO with a proven track-record of delivering innovation, process improvements and transformation in the Property Services industry to drive competitive advantage. He has successfully deployed numerous solutions based on leading technologies, with complete focus on business outcomes for internal and external stakeholders.

Tino has worked across several industries and divisions, including Financial Services, Security Services, Graded Alarm Monitoring, Commercial and Retail Cleaning, Property Maintenance and Insurance Building and Repair. He has more than 8 years of experience in the Property Services Industry in Australia and international experience from Sweden and the UK. He is a public speaker and keynote presenter on the topics of quality control, innovation and automation.

His responsibility is to ensure that BIC deploys and retains an industry leading platform of people, processes and systems to support the delivery of compliant and efficient services of high quality, and to facilitate operational visibility internally and externally.

Jing Liu

Chief Financial Officer

Jing Liu is a highly motivated and influential finance executive with a diverse background in various service industries. She is a qualified Chartered Accountant with over 13 years’ experience and has used her position in finance to gain a wide knowledge of business practices and procedures and broaden her commercial acumen.

Jing is responsible for the implementation and development of BIC’s financial operations and systems.

Jorge Mariona

Regional Manager VIC

Jorge has more than 10 years of experience across several Operational and Business Development roles within the Facilities Management Supply industry.

Joining the industry and commencing as an Event Cleaner, Jorge has worked extensively in the Cleaning industry for over 6 years working at various prestigious concerts, events and Australian Open Grand slams. On the back of his experience gained in various operational and supervisory duties, he has gained a solid 360-degree perspective of all the disciplines of Facilities Management.

Jorge’s on-ground experience has equipped him and given him foundations to further his career in operations and business development functions. His experience has predominantly been applied to assisting companies in several key areas including Sales, Marketing, Client Retention, Strategy and Estimations.

Jim Bottomley

General Manager - Precincts & Health Division and Key Accounts Manager

James Bottomley, or as he prefers to be called, Jim, is General Manager of the Precincts & Health Division and Key Accounts Manager at BIC. He has worked in the facility services sector for over 35 years, and over the last 14-years, he has focused on health care, aged care and indoor air quality.

He specialises in infection prevention and control and has worked with several private and public hospitals to implement infection control procedures. Jim has extensively studied the impacts of bacteria, viruses and mould on air quality. He has used this knowledge to design cleaning and hygiene procedures that reduce the risk of airborne infections.

Jim has worked tirelessly to introduce modern technology into the industry and move away from the "you don't need a computer to clean" mentality. He is also a champion of increasing investment in the industry's most essential resource – it’s people.

“Cleaners are our most valuable asset. They should be placed at the top of company organisation charts because the success of every contract relies on them,” Jim said.

Ashley Zeibots

Operations Support Manager

Having worked in the property industry for the past 18 years, with 11 years being dedicated to the cleaning industry I have gained insightful experience and knowledge of business processes and delivering on clients needs.

As Operations Support Manager for BIC Services, I work closely with all departments across our business and provide support services to our Operations team delivering visions and strategies into actionable goals for our clients.

I am a strategic thinker that is results driven and self-motivated, I enjoy empowering the staff within my team through training and sharing of knowledge and have a personal passion to continually strive above expectations.

Mark Gerdovic

General Manager - Commercial Excellence

With over 25 years’ Facilities and Business Management experience working across many industry sectors in the capacity of a service provider, business manager and consultant. Mark has successfully lead business’s and developed teams to support sustainable business outcomes.
Mark is motivated by challenges and success.
I am delighted to be working with the talented people at BIC, knowing we are an industry-leading organisation.
It is refreshing to be working with a services organisation that has proof points in all aspects of what we do and has a focused delivery model around for pillars of Our People, Innovation, Sustainability and Technology.

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SOME OF THE VALUED CLIENTS WE WORK WITH

PORTFOLIO PARTNERS AND MAJOR TENANT ENGAGEMENT

FULLY ISO CERTIFIED

POLICIES & REPORTS

Quality Policy

Safety Policy

Environment & Sustainability Policy

Diversity and Inclusion Policy

Equal Opportunity & Diversity Policy

Disability Action Plan

Human Rights Policy

Sustainable Procurement Policy

 2023 Green Cleaning Policy Plan

2020 Modern Slavery Statement

2021 Modern Slavery Statement

2022 Modern Slavery Statement

 2023 Complaints Management Policy

2023 Dispute Resolution Policy

2023 Customer Service Policy

2023 Security and Privacy-Policy

 2023 Modern Slavery Statement

2023 Conflicts of Interest Policy

Reconciliation Action Plan

Sustainability Report FY21

Employee Code of Conduct

Ethical Business Policy

Corporate Social Responsibility Policy

Aboriginal Participation Policy

Indigenous Spend

Staff Training Policy

Workplace Relations Policy

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